If you're not 100% completely satisfied with your
purchase we will happily accept your return and provide you with one of the following
options, a store credit or full refund to the value of the product's purchase
price, or an exchange. All we ask is that you send the item back to us unused
and in the original packaging, making sure that the product is in the same
condition as you received it in.
- You can return
your purchase for up to 60 days from the purchase date.
- Products must be
unused and in the same condition as when you received them and in the original
box and/or packaging.
Here's what you
need to do:
1. Include a note
stating the purchaser's name, address, e-mail address and proof of purchase.
2. Using a good
carton, return package via insured Courier Post Mail or other Parcel Carrier of
3. Send returns to:
Waka Essential Ltd
132 Manganese Point
(NOTE: Cash on
Deliveries (CODs) will not be accepted)
4. Keep a record of
your shipment until you have received your replacement, credit or refund.
information on our return policies, please contact us on 09 436 5989 or email
us at firstname.lastname@example.org
For a product to be
returned under our policy, that product must be unused and in a resalable
condition unless faulty or otherwise defective. It's this policy that provides
you peace of mind while shopping at Waka Essential Ltd.
Guarantee Act sets out minimum standards for goods sold by Waka Essential Ltd.
In the event that goods sold are not of good quality or are faulty, the
customer has the right to a repair, replacement or a refund.
Fair Trading Act
The Fair Trading
Act is designed to protect the customer being misled, either intentionally or
unintentionally. This applies to all aspects of the promotion and sale of goods
and services including: pricing; where the product was made; where the product
is from; the meeting of New Zealand safety standards; availability of products
in store and the sales techniques used. The Commerce Commission enforces the
Fair Trading Act 1986.
There are four
options available for our customers who would like to return a product -
If a product is
unsatisfactory, we can offer to exchange it for another one (i.e. a different
size or colour etc) or another product of the same value. Generally proof of
purchase is required in order to get an exchange, although we may waive this
requirement if we believe we have sold the product. Please note, as mentioned
above, products returned or exchanged must be unused, in a resalable condition
with packaging intact and all labels etc returned with the item.
2. Money Back
Our money back
guarantee is a key aspect of our business. If a customer has proof that they
purchased the goods from our website within the last 3 months, they may obtain
a refund. A refund will be made in the same tender as the original purchase.
Please note that purchases made by cheque need 7 days to clear before we can
refund and as mentioned above, that product returned must be unused, in
resalable condition unless faulty or otherwise deficient - the money back
guarantee does not apply to DVD’s, software, except where the product is deemed
3. Credit Note
The issuing of
credit notes provides an alternative to a refund or exchange. These credit
notes can be used to purchase anything from the Waka Essential Ltd online store.
Credit notes can not be exchanged for cash and will not be generated for
amounts less than $2.00.
If the returned
product is still under warranty then the repair will be at our expense. If the
product is out of warranty, then we can still have the product repaired,
however, the cost of the repair will be charged to the customer.
If you wish to
cancel an order please email email@example.com as soon as possible. If
the order has not been shipped we will immediately refund your payment. If the
goods have been shipped please refer to our returns policy.