Returns & Exchanges

If you're not 100% completely satisfied with your purchase we will happily accept your return and provide you with one of the following options, a store credit or full refund to the value of the product's purchase price, or an exchange. All we ask is that you send the item back to us unused and in the original packaging, making sure that the product is in the same condition as you received it in. 

- You can return your purchase for up to 60 days from the purchase date. 
- Products must be unused and in the same condition as when you received them and in the original box and/or packaging. 

Here's what you need to do: 
1. Include a note stating the purchaser's name, address, e-mail address and proof of purchase. 
2. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice. 
3. Send returns to: 

Waka Essential Ltd 
132 Manganese Point Road 
Tamaterau Whangarei 0174 
(NOTE: Cash on Deliveries (CODs) will not be accepted) 

4. Keep a record of your shipment until you have received your replacement, credit or refund. 

For additional information on our return policies, please contact us on 09 436 5989 or email us at 

For a product to be returned under our policy, that product must be unused and in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Waka Essential Ltd. 

Consumer Guarantees Act 1993 
The Consumer Guarantee Act sets out minimum standards for goods sold by Waka Essential Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund. 

Fair Trading Act 1986 
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986. 

There are four options available for our customers who would like to return a product - 

1. Exchange 
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be unused, in a resalable condition with packaging intact and all labels etc returned with the item. 

2. Money Back Guarantee 
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 3 months, they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need 7 days to clear before we can refund and as mentioned above, that product returned must be unused, in resalable condition unless faulty or otherwise deficient - the money back guarantee does not apply to DVD’s, software, except where the product is deemed faulty. 

3. Credit Note 
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Waka Essential Ltd online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00. 

4. Repairs 
If the returned product is still under warranty then the repair will be at our expense. If the product is out of warranty, then we can still have the product repaired, however, the cost of the repair will be charged to the customer. 

5. Cancellation 
If you wish to cancel an order please email as soon as possible. If the order has not been shipped we will immediately refund your payment. If the goods have been shipped please refer to our returns policy.